We can do the following for you

Physical Management

• Attend monthly Board meetings to keep Board informed of all issues.

• Site visits to ensure contractor performance.

• Enforcement of Covenants and Bylaws. Ensure compliance with Association’s Rules   and Regulations including regular inspections, generating and mailing violations   letters, forward info to attorney for lien filing when required and approved by   Board. Keep Board current on changes in state and federal statutes affecting   HOA’s.

• Routinely inspect grounds and facilities to determine if R&M is required

• Submit RFP’s for Services Required. Solicit and present Bids and help negotiate   contracts. Coordinate all work and help the Board police these contracts. Inspect   Work and Materials prior to payment.

• Manage day-to-day operations of Association.

• Ensure compliance with liability and D&O insurance.

• Maintain all records and files.

• Provide Board with round-the-clock cell phone numbers for faster response.

Making the Transition Simple

The first 90 days of professional management is probably the most significant and critical period for the overall success of the client/manager relationship. It is essential during this period that procedures are established which will enable Alton Madison to perform its role in a manner consistent with Board policy and the client's governing documents. This is also the time that all Client administrative and operational functions are properly reviewed and formally developed for the efficient management of the community.

Upon approval by the Board to retain Alton Madison's Management's services, the following functions, in addition to regular operations, will occur during the first 100 days:

• During the first week (and prior to that time), there will be considerable activity   occurring not only at the Property but at our corporate offices as well.   Approximately 10-15 days prior to the inception of our services, a unit owner   roster will be entered into our main computer system. This will generate coupon   books for the payment of homeowner maintenance fees. A welcome letter is sent   to all homeowners 10-15 days prior to the start date introducing Alton Madison.   The letter will contain phone numbers to contact Alton Madison's customer   service, accounting and emergency departments. Coupon books, which will include   maintenance fees, late fee policy, and an explanation of the process for making   maintenance payments are sent to all owners, immediately following an   introduction letter.

• Prior to the first day of service, all new on-site staff members, as well as any   current staff members retained, will meet with Alton Madison's senior   management. At this meeting, the employees will fill out employment packages,   and are set up for drug testing, fitted for uniforms (if applicable), and are made   aware of all company employee benefits and safety standards of Alton Madison   Property Management. Further orientation in areas of training and customer   service skills are also scheduled at this time.

With regard to the administration of the property, we will begin assembling the books and records of the community, making a detailed review of all of the following:

• Service contracts
• Insurance policies
• Association documents
• Correspondence files
• Minutes

Some of the items we will be examining are inflated contractual costs, expiration dates, charges that the Association is eligible for exemption, and the possibility of utility audits.

• With regard to the maintenance of the community, to ensure that the staff and   Alton Madison are performing the necessary functions, we will establish job   descriptions and schedules. A management team, including the property   manager, will tour the property to take photos for the purpose of setting up a   "Things To Do" or work order bulletin board and initiate an asset management   manual.
• We will schedule an initial meeting with the Board to set immediate and long   term goals and priorities. Of immediate concern will be pending work orders,   correspondence, bids, lawsuits, and any already scheduled contracted work. The   Board will share with us any initial concerns and policies regarding collections,   violations, screenings, emergencies, etc. During the first 100 days, based on the   administrative review, property pictures and inspections, we will make   recommendations to the Board for both maintenance projects (long and short   term), contracts, policies, and use of staff.

From the above, the Board and Management will have the information to be able to formulate a plan that will produce optimal results and ensure that everyone is working toward the same goals: enhancing property values, setting sound operating procedures and providing effective communication to the property owners.